Return and Refund Policy

At Renzial, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help with a simple and hassle-free return and refund process.

Return Eligibility

Renzial offers free returns within 14 days from the date your order is delivered.

To qualify for a return, the item must:

• Be returned within 14 days of delivery.
• Be unused, undamaged, and in its original condition.
• Include all original packaging, manuals, accessories, and documentation.
• Be accompanied by proof of purchase or order confirmation.

Products returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Products damaged due to misuse, negligence, or improper installation.
• Products altered or modified after delivery.
• Items returned without their original packaging or essential accessories.

Return Process

To start a return, please contact our customer support team with your order number and the reason for your return.

Email: support@renzial.shop

Phone: +1 573 348 5706

Our support team will provide return instructions and assist you throughout the process.

Free Return Shipping

Renzial provides free return shipping for eligible returns made within the 14-day return period. Once your return request is approved, we will provide instructions for returning your item.

Refund Process

After your returned product is received and inspected, we will notify you regarding the status of your refund.

• Refunds are processed within 3 business days after the returned item has been inspected and approved.
• Approved refunds will be issued to the original payment method used during checkout.
• Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Damaged or Incorrect Items

If your refrigerator arrives damaged, defective, or you receive the wrong product, please contact Renzial immediately. We will work quickly to resolve the issue by offering a replacement, exchange, or full refund where applicable.

Exchanges

If you would like to exchange a product for another model, please contact our customer support team. Exchanges are subject to product availability.

Order Cancellation

Orders may be canceled before they have been processed or shipped. If your order has already been shipped, you may still return it under our 14-day free return policy after delivery.

Contact Information

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Renzial

Email: support@renzial.shop

Phone: +1 573 348 5706

Address: 207 Gandy Ave, Dunning, NE 68833, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)